Drive the customer acquisition strategy through consultative selling and striking new relationship with the CXOs/MDs and also through nurturing existing customer relationships.Responsible to deliver Budgets and P&L with an expected level of gross margin.
Exponentially grow the topline of the business and ensure profitability by managing the cost of acquisition/ Cost of servicing and overheads. Develop & execute annual operating plan - revenue & cost planning and forecasting.
Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level.Setup a system that delivers high customer retention.Improve the efficiency & effectiveness of customer complaints resolution system.Developing performance metrics, incentive structure and monitoring key parameters to increase the overall productivity of the BD / KAM team.Work meticulously with the Solution Design team to customize client requirements and optimize deliverables.Hire, train & retain a team that is customer centric and has a consultative selling approach.
Leading a Corporate Sales team of Sales Managers to acquire Indian and large MNCs customers.
Key Account Management: Taking care of a set of Regional and National Key accounts and ensuring proper engagement and relationship management. Ensure Maximum wallet share and retention.Must understand and negotiate a profitable pricing structure and service-level agreement that will increase the company's - share of wallet- in the warehousing and logistics industry.
Technical / Functional Competency:IT savvy & process orientation
Data analytics Knowledge of WMS / TMS platform
Behavioural Competency:Leadership Skills
Ability to Build Partnerships Analytical skills / problem solving ability
Customer orientation Teamwork ability
Holistic Thinking approach
Positive Thinking ability
Team handling abilities
Ability to handle stress
Qualification & Experience Required : BE with MBA,
VManpower Service HR Consultancy is a recruitment and employment agency based in Chakdaha, Nadia, West Bengal. Our team offers high-quality services to provide the best outcomes in the recruitment and employment of personnel from a diverse set of business sectors... VPlaceU HR Consultancy is the leading organization that helps discover, develop and unleashes the hidden potential within their workforce and entire business ecosystem. Our unified suite of innovative learning, talent, and workforce solutions are proven to deliver performance. VManpower Service HR Consultancy goes beyond traditional talent management and offers contextual and pervasive HR solutions that actually help improve employee performance in real time.