Branch manager

Skywings Advisors Private Limited

Job Profile

* Responsible for managing business of the branch and supervise service to all bank customers . RL, Wealth, Credit Card Corporate Banking & SME.

* Ownership of P & L of the branch along with number targets for the branch.

* Responsible for guiding and mentoring branch staff (sales and service) for enhancing productivity and flawless customer service.

* Daily morning huddle with branch staff with agenda as mentioned below :

o Business of the previous day and key achievements of the previous day.

o Discussion on any new process /Product/Service or changes in process and check awareness level of branch staff for sales and service related process.

o Update on ongoing contest and action plan to improve performance in the contest.

o Appreciate and recognize key achiever of the day and key achievement can be either in sales or service or both.

o Any unusual event at the branch or bank and learning/ precautions at the branch.

* Liaison with various departments like Training, BCU, Clearing, CPC, Compliance, Trade Services and various support functions of the bank for seamless business of the branch.

* Closely track business pipelines of ROs, BRMs and BBRMs across various products and ensure that pipelines are in line with business target of the branch through the KISSS System/SIEBEL CRM.

* Closely track Welcome Call quality and random check of customer profile sheet of newly acquired customers before being processed for account opening.

* Closely track all customer engagement initiative and ensure flawless execution of task assigned to branch team.

* Reviews with sales manager-Quality and quantity of acquisition and ensuring OASIS functions seamlessly at the branch.

* Tracking SOPs/Training of ROs, BRMs, and BBRMs and providing valuable inputs for scoring better SOP scores.

Experience : 1 - 7 Years

No. of Openings : 1

Education : Professional Degree, Any Bachelor Degree

Role : Branch manager

Industry Type : Banking / Financial Services / Stock Broking

Gender : Female

Job Country : India