Teleperformance

Agra, Uttar Pradesh

Dear All,This is with regards to a job opening for the profile of Customer Service Associate at Teleperformance.Below are the details mentioned:Job Responsibilities:1. Manage large amounts of incoming phone calls.2. Identify and assess customers need to achieve satisfaction.3. Build sustainable relationships and trust with customer accounts through open and interactive communication.4. Provide accurate, valid and complete information by using the right methods/tools.5. Follow communication procedures, guidelines and policies.6. Take the extra mile to engage the customer.Skills Required:1. Graduate/Undergraduate2. Fresher/experienced3. Good communication skillsOther details:1. Should be comfortable with rotational shifts/rotational offs2. 6 days working3. Carry your CV4. Should be fully vaccinated and carry your vaccination certificates5. Download Arogya setu.Mention HR- VIVESH on the top of your CVRegardsViveshHR- Recruitment

Roles and Responsibilities:Candidate should be able to communicate with the customer & can resolve their concern.Identify and assess customers needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Follow communication procedures, guidelines and policies.Desired Candidate Profile:Strong phone contact handling skills and active listening Excellent communication and presentation skillsReading & translation skills (English to Hindi)Perks and Benefits:Rotational shiftsFor Male Candidates: 24*7For Females: 06:00 AM to 07:00PM 18K CTC/MonthlyJob Location: MOHALI Interested Candidate can call or WhatsApp Their CV on below mentioned numbers. Please Walk-in for the great career opportunity with same day selection and offer.Please bring your CV and Aadhar card as well . Download Arogya Setu app in your phone or Carry Vaccination proof with you.