Royal Automobiles

Gwalior, Madhya Pradesh

1 Ensure highest level of customer satisfaction by planning and executing SSI improvement2 Retention of customers by planning various CRM activities3 Implement customer sales complaint management system and ensure lowest complaint resolution time4 Establishes and implements the right CRM tools to help buildenhance brand loyalty.5 Assists in the development of customer care business processes and analyses customer care enhancements6 Comprehensive system of keeping in touch with existing customer7 Resolves customer complaints expeditiously and ensures better long-term customer satisfaction.8 Obtains and records basic demographic information about each customer, using dealership sales control system.9 Maintaining contact record for customer analysis10 Identifies weaknesses and make suggestions to improve promotional activities customer satisfaction11 Ensures the process followed is according to our Maruti standards.12 Complete delivery process for customer as per Maruti standards.