Virtual Care Officer

Skywings Advisors Private Limited

Job Description-

Enquiries & transactions related to the products availed by the customer.

Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.

Handling requests such as Debit / Credit Card Pin, Net Banking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.

Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)

Responding to customers with the resolution within the defined TATs.

Process the requests as per defined process, while ensuring adherence to the customer authentication process.

Answering customer calls within the specified call answer time.

Adherence to the defined service delivery standards.

Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.

Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.

Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card / account details provided by the customer

CTC - lpa + Incentive + on roll job

Fresher and experienced both can apply

Graduation should be complete.

Regards

Mohit

Experience : 0 - 5 Years

No. of Openings : 20

Education : Any Bachelor Degree

Role : Virtual Care Officer

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India