Technical Support Executive

Snaphunt Pvt Ltd

The Offer

Join a fast-growing organisation in the IT & Telecom Industry

Work on an innovative product with far-reaching impact

the Employer

our Client is One of the Fastest Growing Organisation in the It & Telecom Domain. Offering a Wide Range of Services Internationally, They have Worked with Leading Brands Across Various Domains and Aim to Become the Go-to Caas Provider for Business Communication

the Job

you Will Be Responsible for :

escalating Technical Issues to the Relevant Parties When Needed and Following Up Till the Issues are Closed.

ensuring all Standards and Procedures are Followed and Maintained.

answering Various Queries of Current and Prospective Customers About the Features and Capabilities of Our Sms and Voice Product.

communicating Customer Requirement to Our Development and Engineering Staff.

high Level of Competency in Issue Troubleshooting, Customer Engagement, Crm, Ticketing Tool.

the Profile

you Possess a Degree/diploma in Computer Science, Engineering or Related Field.

you have At Least 1 Year Experience Within a Helpdesk/technical Support or Similar Role.

you have Excellent Communication and Interpersonal Skills.

you Understand the Logic Behind the Code.

you are Highly Goal Driven and Work Well in Fast Paced Environments

Experience : 1 - 6 Years

No. of Openings : 1

Education : Any Bachelor Degree, Post Graduate Diploma, Any Doctorate Degree

Role : Technical Support Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India