Vacancy for Sales Coordinator/System Coordinator(Navi Mumbai)

Florican Enterprises Pvt Ltd

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Designation: Service Coordinator

Location: Navi Mumbai

Salary: Upto 5 Lakh

Job Description:

Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Experience : 2 - 8 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Service Coordinator

Industry Type : Engineering / Cement / Metals

Gender : [ Male / Female ]

Job Country : India