Front Desk Receptionist

Queensline Cruises and Hospitality pvt ltd

A restaurant receptionist is the first person customers often meet when they walk into a restaurant. Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail

Job Role and Responsibilities:

Manage the front desk by receiving incoming calls, greeting and attending to customers

Inform guests about the availability of tables and direct them to the tables

Take and record bookings via telephone, email or walk in and deal promptly with all enquiries.

Keep up to date and accurate all bookings in system and follow up any guest special request and pass it to the right person.

Check restaurants emails and respond to them accordingly; draw the attention of management to certain mails when necessary

Creating database and updating regular guests profile.

Make sure that customers get the best services obtainable in the restaurant, and this begins from the moment they walk into the restaurant to when they leave.

Greets the customers in a courteous and professional manner, welcomes them to the restaurant, and attends to their inquiries before handing them to a waiter who will take their orders.

Scheduling client bookings is another responsibility of a restaurants receptionist; therefore, he/she must understand the booking system to a large extent.

It is the duty of the receptionist to ensure that bookings are ready before the arrival of clients to avoid awkward situations of clients coming to meet no tables.

The receptionists role therefore entails receiving clients complaints and forwarding them to the appropriate staff or department to resolve them.

Experience : 0 - 2 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Receptionist

Industry Type : Hotel / Restaurant / Hospitality

Gender : Female

Job Country : India