Receptionist jobs in Mumbai - Queensline Cruises and Hospitality pvt ltd

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  • Job View 27 Views
  • Applicants Less than 5 Applicants
  • 2020-01-15

Job Description

A restaurant receptionist is the first person customers often meet when they walk into a restaurant. Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail

Job Role and Responsibilities:

• Manage the front desk by receiving incoming calls, greeting and attending to customers

• Inform guests about the availability of tables and direct them to the tables

• Take and record bookings via telephone, email or walk in and deal promptly with all enquiries.

• Keep up to date and accurate all bookings in system and follow up any guest special request and pass it to the right person.

• Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary

• Creating database and updating regular guests’ profile.

• Make sure that customers get the best services obtainable in the restaurant, and this begins from the moment they walk into the restaurant to when they leave.

• Greets the customers in a courteous and professional manner, welcomes them to the restaurant, and attends to their inquiries before handing them to a waiter who will take their orders.

• Scheduling client bookings is another responsibility of a restaurant’s receptionist; therefore, he/she must understand the booking system to a large extent.

• It is the duty of the receptionist to ensure that bookings are ready before the arrival of clients to avoid awkward situations of clients coming to meet no tables.

• The receptionist’s role therefore entails receiving clients’ complaints and forwarding them to the appropriate staff or department to resolve them.

Industry

Hotel / Travel / Airline / Hospitality

Functional Area

Front Office / Executive Assistant / Data Entry

Number of Vacancy

2

Education

Other Bachelor Degree

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