Customer Service Representative

S.R. Recruiters

Position Summary

to Assist the Customers in Solving Queries Related to Feedbacks, Requests, Complaints Etc. Ensuring Timely and Professional Responses to all the Queries, Requests & Complaints Received Enabling Satisfaction of the Customer

key Skills:

customer Service Representative Must Have

outstanding Verbal, Written and Listening Skills(english)

should Be Able to Clear Written Assessment: (90% Grade 1)

versant Certified : Level 4 ( Usa Versant Email )

understands Details of Several Functions to Provide Quality Service

preferred 6 Monthsintl. Bpo Experience in Voice/email/chatcampaign Preferred Email

carefully Write/type Messages to Ensure Professional Tone

assist Customers Via Email or Chat

typing Speed 30 Wpm &90% Accuracy

basic Knowledge Ofcab Service and Should Be App Savy

good Comprehension Skills

analytical & Probing Skills

open to 24/7 Environment

job Description:

need to Respond to Customer Via Email/chat Free Hand ( Typing Speed 30 Wpm with 90% Accuracy )

handle Queries and Complaints of Customers of Renowned Technology Company

transaction Handling Services, Problem Solving Efficiency

numerical Ability, High Level of Accuracy

energetic, Friendly and Approachable Individuals Who that Understand the Importance of Great Customer Service

responsible to Deliver High Quality and Productivity Results that Meet the Identified Targets

ability Handle Tough Situation with Customer

strong Ability to Multitask and Take Fast Decisions Independently

maintains Composure and Patience with Customers

correctly Follow and Implement Different Quality Standards/definition Documents

behavioral Competencies

problem Solving Ability to Find An Effective Solution in a Simple and Clear Manner. Should Proactively Keep the Customers and Stakeholders Informed About the Issue and Take Corrective Actions Accordingly

customer Focus Build Credibility with the Customer By Using Empathy and Should Patiently Resolve Even I

Experience : 0 - 1 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Customer Service Representative

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India