Customer Service Associate

S.R. Recruiters

Job Summary:

we are An Online Education Company in Need of a Customer Support Associate with Excellent Communication Skills in English and Hindi. Knowledge of Additional Languages Would Be An Added Advantage. Flexibility to Work in Rotational Shifts During Day and Punctuality to Work is a Must. Interact with Customers Through Calls (voice Process) Connectivity, Csat Etc. Maintains Customer Records By Updating Account Information in the Database. Understand the Customers Query and Identify the Customers Need and Give the Best Resolution to the Customer and Forward to the Concerned Department. Recommend Potential Products or Services to Customers By Analyzing Customer Needs. Maintain Relationships with Customer By Providing Support, Information, and Guidance and Providing Them with Utmost Satisfaction On the Product They Purchase.

responsibilities and Duties:

communicate with Customers Via Phone, Email and Chat

provide Knowledgeable Answers to Questions About Product, Pricing and Availability

work with Internal Departments to Meet Customer's Needs

data Entry in Various Platforms

key Skills:

Excellent Phone Etiquette and Excellent Verbal, Written, and Interpersonal Skills Ability to Multi-task, Organize, and Prioritize Work, Should have a Creative Mindset and a Pc Literate. Self-starter with Minimum Supervision Excellent Communication & Interpersonal Skills ( Both Written & Verbal Knowledge of Project Management Techniques Flexibility & Adaptability

required Experience and Qualifications

graduate

at Least 1 - 3 Years' of Relevant Work Experience

Experience : 1 - 3 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Customer Service Associate

Industry Type : Education / Teaching / Training / Colleges /Institutes / Universities

Gender : [ Male / Female ]

Job Country : India