Customer Service Associate jobs in Panchkula (Chandigarh) - S.R. Recruiters

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  • Job View 121 Views
  • Applicants Less than 5 Applicants
  • 2020-07-01

Job Description

Job Summary:

we are An Online Education Company in Need of a Customer Support Associate with Excellent Communication Skills in English and Hindi. Knowledge of Additional Languages Would Be An Added Advantage. Flexibility to Work in Rotational Shifts During Day and Punctuality to Work is a Must. Interact with Customers Through Calls (voice Process) Connectivity, Csat Etc. Maintains Customer Records By Updating Account Information in the Database. Understand the Customers Query and Identify the Customers Need and Give the Best Resolution to the Customer and Forward to the Concerned Department. Recommend Potential Products or Services to Customers By Analyzing Customer Needs. Maintain Relationships with Customer By Providing Support, Information, and Guidance and Providing Them with Utmost Satisfaction On the Product They Purchase.

responsibilities and Duties:

communicate with Customers Via Phone, Email and Chat

provide Knowledgeable Answers to Questions About Product, Pricing and Availability

work with Internal Departments to Meet Customer's Needs

data Entry in Various Platforms

key Skills:

Excellent Phone Etiquette and Excellent Verbal, Written, and Interpersonal Skills Ability to Multi-task, Organize, and Prioritize Work, Should have a Creative Mindset and a Pc Literate. Self-starter with Minimum Supervision Excellent Communication & Interpersonal Skills ( Both Written & Verbal Knowledge of Project Management Techniques Flexibility & Adaptability

required Experience and Qualifications

graduate

at Least 1 - 3 Years' of Relevant Work Experience


About S.R. Recruiters

S.R. Recruiters is counted amongst the leading names in the placement industry. We are in the business of providing best-in-class placement services to the clients at the most affordable charges. Being a customer-centric firm, we have always aimed at attaining the utmost customer satisfaction by providing superior class placement services to both candidates and organizations. The list of placement services that we offer comprises career consultancy services, manpower recruitment services, HR consultancy services, freelancer services, training services and placement consultancy services. We cater to various industries such as pharmaceuticals, BPO, IT, FMCG, immigration, real estate, manufacturing, automobiles & engineering, banking & finance, office & backend office jobs, insurance, event management, sales & marketing, export/ import IT/ ITES, medical/ healthcare, retail, construction and technical.

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