Customer relationship manager

Realct Business Solution

The incumbent will be responsible for: -

Achieve revenue realisation targets

Develop/maintain Banking relationship

Maintaining/tracking closely MIS Reports

Create innovative strategies/plan for faster collections

Primary touch point for customers. Enhancing the customer satisfaction and experience

Keeping the track of all post sales documentation,Allotment Letter, Builder Buyer Agreement, Demands / Reminders, Collection of payments, Payment Receipts, Interest Calculation for delay in payments.

Handling Possession,Registry,Transfers,Cancellation, Ownership change etc. and taking care of all bank loan related documents like TPA, PTM and NOC.

Coordinating and following up with the internal department (Marketing,Accounts, Planning & Eng., Sales and site offices) in order to close the customer complaints & other requirements .

Team hiring and management

Managing grievances through the effective administration and proper follow-up of the enquiry logs and adequate escalation of unresolved customer problems.

Leading or supervising the Pre Sales Team who is responsible for Telecalling/cold calling activities

Experience : 2 - 5 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer relationship manager

Industry Type : Real Estate / Property / Construction

Gender : [ Male / Female ]

Job Country : India