Customer Care Executive jobs in Gurgaon - Openings India

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  • Job View 56 Views
  • Applicants Less than 5 Applicants
  • 2019-09-05

Job Description

Managing large amounts of inbound and outbound calls in a timely manner

Following call center “scripts” when handling different topics

Identifying customers’ needs, clarify information, research every issue and providing solutions

Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

50

Education

Secondary School


About Openings India

Operating in the industry since 2018, Openings India has become one of the most trusted and well-connected names in the placement industry. With the support of our team of highly experienced professionals, we have been successful in offering the best placement services to the clients. Our placement services have proved out to be very beneficial for both the candidates and organizations and have helped them both in gaining success. Our placement consultancy services have allowed various candidates to get an opportunity of working in some of the highly reputed companies of the nation. Our career consultancy services have helped various students in getting the best guidance in choosing their perfect career path. Moreover, our specialization in providing HR consultancy services has allowed us to gain a huge clientele in Moradabad. We are also providing best-in-class manpower solution services to the clients.

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