Technical Support Executive

Proficient HR 360 Solution

Job Description

job Description :

to Provide Front Line Support Via Live Web-chat Support to Certified Technicians At Asp's. with a Predominant Focus On Assisting Field Technicians with the Repair of Products, this Team Draws On Technical Information from Groups such as Engineering, Service Training and Documentation.

key Responsibility :

own, Analyze, Research and Respond to Asp Escalations in a Timely Fashion.

Identify Potential Engineering Issues And/or Trends in Escalations By On-going Analysis and Tracking of Escalations.

Meet Core Team Competency Requirements such as Customer Satisfaction Goals, Team Metrics, Engineering Outcomes and Certification Requirements.

In-depth Understanding of Organizational Goals and Active Participation in the Achievement of Those Goals

Work Closely with and Support Technical Teams.

Takes Responsibility for Tasks and Decisions as Documented in all Processes and Procedures.

Has a Willingness to Update Processes, Training and Procedures as Required.

desired Skills :

communication

english Language Proficiency Required to Support Customers

Extremely Skilled in Documenting Written Troubleshooting Steps or Instructions

Strong Customer Service Focus and Enthusiasm for Achieving Excellence

technical

Experience in Resolving Technical, Systems And/or Perception Issues with Customers.

At Least Two Years Experience in a Similar Technical Role

Technically Minded, It Industry Savvy, with the Ability to Quickly Understand, Converse with Fluency and Provide Solutions to the Intended Audience

Motivated to Demonstrate Their Technical Service and Support Skills in the Course of Handling Queries from the Start of the Issue Right Through to Final Resolution

Exceptional Troubleshooting Methodology, Both Procedural and Technical.

Experience : 0 - 6 Years

No. of Openings : 20

Education : Higher Secondary, Diploma, Any Bachelor Degree

Role : Technical Support Executive

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India