Technical Support Executive jobs in Bangalore - PROFICIENT HR 360 SOLUTION

Apply Now View All Jobs by this Recruiter

  • Job View 97 Views
  • Applicants Less than 5 Applicants
  • 2020-09-11

Job Description

Job Description

job Description :

to Provide Front Line Support Via Live Web-chat Support to Certified Technicians At Asp's. with a Predominant Focus On Assisting Field Technicians with the Repair of Products, this Team Draws On Technical Information from Groups such as Engineering, Service Training and Documentation.

key Responsibility :

own, Analyze, Research and Respond to Asp Escalations in a Timely Fashion.

Identify Potential Engineering Issues And/or Trends in Escalations By On-going Analysis and Tracking of Escalations.

Meet Core Team Competency Requirements such as Customer Satisfaction Goals, Team Metrics, Engineering Outcomes and Certification Requirements.

In-depth Understanding of Organizational Goals and Active Participation in the Achievement of Those Goals

Work Closely with and Support Technical Teams.

Takes Responsibility for Tasks and Decisions as Documented in all Processes and Procedures.

Has a Willingness to Update Processes, Training and Procedures as Required.

desired Skills :


english Language Proficiency Required to Support Customers

Extremely Skilled in Documenting Written Troubleshooting Steps or Instructions

Strong Customer Service Focus and Enthusiasm for Achieving Excellence


Experience in Resolving Technical, Systems And/or Perception Issues with Customers.

At Least Two Years Experience in a Similar Technical Role

Technically Minded, It Industry Savvy, with the Ability to Quickly Understand, Converse with Fluency and Provide Solutions to the Intended Audience

Motivated to Demonstrate Their Technical Service and Support Skills in the Course of Handling Queries from the Start of the Issue Right Through to Final Resolution

Exceptional Troubleshooting Methodology, Both Procedural and Technical.


Banking / Financial Services / Stock Broking

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy



Higher Secondary, Diploma, Other Bachelor Degree


We are specialize in Staffing Agency and HR Companies.

Learn more...

read more
Apply Now

Similar Jobs

Career Insights For Your Growth