Technical Support Engineer

CipherCloud

This support position requires:

Key hands-on and customer-facing role in the support organization at CipherCloud to support customers remotely

Demonstrated capabilities in working on basic support activities like incident logging, initial troubleshooting, doing root cause analysis, updating knowledge base, logging updates, interacting internal, external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures.

Closely collaborating with engineering teams in thoroughly understanding the technical aspects of the solution provided for self-reliant delivery and support to enterprise customers

Technical Skills:

Linux Certified or Linux Trained.

Basic networking knowledge (DNS, DHCP, firewalls, load balancers etc)

ITIL Certification is a Plus.

Knowledge of Java, shell scripting and SQL is a plus.

Desired Skills & Experience:

BS in Engineering, Computer Science, or related discipline

0 to 2 years of work experience in a customer-facing role supporting security or enterprise, software products, consulting services.

Enterprise software deployment experience delivering to global enterprise customers is a plus.

Basic working knowledge of Linux, etc., operating system, and shell scripting

Working knowledge of load balancing, clustering, and redundancy is a plus.

Working knowledge of http, web applications, and email servers is a plus.

Working knowledge of networking and application security is a plus.

Working knowledge of enterprise databases is a plus

Strong communication and incident management skills.

Thinks collaboratively and communicates effectively with customers, partners, and people at all levels.

Entrepreneurial drive and work ethic, self-motivated, results oriented and demonstrated ability to add value and succeed in a fast paced environment.

Ability to think outside the box and willingness to do whatever it takes to get the job done right and within schedule.

Good analytic

Experience : 0 - 5 Years

No. of Openings : 2

Education : B.Tech/B.E, MBBS, MD/Medicine Doctor, M.C.A, M.Tech

Role : Technical Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India