Desktop support Engineer at multiple locations. (Andheri,Thane ,Fort)
Designation: Customer Support Engineer ( L1 Engineer)
Minimum experience of 1 year
Job description
Skills required :
1. Monitor & maintain computer systems, servers, Wireless Router, networks & other peripherals (Printers, scanners, Monitors etc...)
2. Installing & configuring computer systems
3. Diagnose hardware & Networking faults
4. Configuring & maintaining Outlook
5. Troubleshooting & providing resolution to problems
6. Knowledge of Windows operating system & other general desktop support issues 7. Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts
8. Knowledge of Crimping & Punching
9. Install Antivirus Server
10. Provide Remote Support
11. Maintain Antivirus Back up
12. Daily, weekly & Monthly Back up
13. Ability to handle clients professionally during all interfaces
14. Log & keep records of Customer queries
15. Log calls with Service providers
16. Maintain Service Installation Reports
Software skills
ows operating system (server/desktop)
applications
wall & router commands.
virus setup
5. MSoffice 365 and Teams setup and troubleshooting
Soft Skills Client Interaction Good Communication skills Dressing etiquettes Proper followups and maintaining upto date reports
Experience : 1 - 5 Years
No. of Openings : 3
Education : Vocational Course, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree
Role : Desktop Support Engineer
Industry Type : Call Centre / BPO / KPO / ITES / LPO
Gender : [ Male / Female ]
Job Country : India