Customer Care Specialist
Wipro

  • icon job experience 0 - 2 Years
  • icon job opening 50 Openings
  • icon salary 2.0-3.0 Lac/Yr
  • icon job location Gurgaon

Key Skills

Customer Support Customer Handling Customer Care

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Job Description

Your Impact as a Customer Care Specialist

Customer Service Through Calls, Chats & Emails

Ensure Timely and Accurate Service Delivery At Defined Productivity Levels

Build Client & Domain Knowledge to Be Able to Deliver a Resolution On the First Conversation

Ensure Adherence to Client Service Level Agreements (slas) like Customer Satisfaction, Service Level,

handle Time & Customer Effort

Maintain Internal & Client Level Delivery Quality On Calls, Chats & Email Conversations

Adhere to Customer Service Attendance & Accountability Policies

Identify, Share and Support Operational Improvements

education.

Experience : 0 - 2 Years

No. of Openings : 50

Education : Any Bachelor Degree

Role : Customer Care Specialist

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

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About Wipro

Your Impact as a Customer Care Specialist
Customer Service Through Calls, Chats & Emails
Ensure Timely and Accurate Service Delivery At Defined Productivity Levels
Build Client & Domain Knowledge to Be Able to Deliver a Resolution On the First Conversation
Ensure Adherence to Client Service Level Agreements (slas) like Customer Satisfaction, Service Level,
handle Time & Customer Effort
Maintain Internal & Client Level Delivery Quality On Calls, Chats & Email Conversations
Adhere to Customer Service Attendance & Accountability Policies
Identify, Share and Support Operational Improvements
education.
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