Customer Care Specialist jobs in Gurgaon - Wipro

  • Customer Care Specialist

    Wipro

    1. 0 - 2 yrs
    2. Gurgaon NA NA NA
    NA
    Rs 2,00,000 to 3,00,000 p.a.

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  • Job View 224 Views
  • Applicants Less than 5 Applicants
  • 2020-01-08

Job Description

Your Impact as a Customer Care Specialist

Customer Service Through Calls, Chats & Emails

Ensure Timely and Accurate Service Delivery At Defined Productivity Levels

Build Client & Domain Knowledge to Be Able to Deliver a Resolution On the First Conversation

Ensure Adherence to Client Service Level Agreements (slas) like Customer Satisfaction, Service Level,

handle Time & Customer Effort

Maintain Internal & Client Level Delivery Quality On Calls, Chats & Email Conversations

Adhere to Customer Service Attendance & Accountability Policies

Identify, Share and Support Operational Improvements

education.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

50

Education

Other Bachelor Degree


About Wipro

Your Impact as a Customer Care Specialist
Customer Service Through Calls, Chats & Emails
Ensure Timely and Accurate Service Delivery At Defined Productivity Levels
Build Client & Domain Knowledge to Be Able to Deliver a Resolution On the First Conversation
Ensure Adherence to Client Service Level Agreements (slas) like Customer Satisfaction, Service Level,
handle Time & Customer Effort
Maintain Internal & Client Level Delivery Quality On Calls, Chats & Email Conversations
Adhere to Customer Service Attendance & Accountability Policies
Identify, Share and Support Operational Improvements
education.

Learn more...

read more
Apply Now

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