Senior Opeprations profile for third party call centres process for Mumbai

Disha Consultant

ITES / BPO / IT (preferred domain - F&A, BSFI and Customer Service experience while other domains can be looked at) Work Experience: 9+ years of experience in Process Transformation, Process Automation, Operational Excellence, Quality 13+ yrs of overall experience (Business Process Management /Outsourcing Experience preferable)

Assigned Role:

Key Skills:

Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background

Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap

Should have delivered large scale end-end Process Transformation projects for global clients

Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions

Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.

Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel

Domain : Good HRO background & Telecom billing Background (Either of them .

Purely OPERATIONs profile (NOT someone who is supporting the technology industry). Need to come from a 3rd party BPO background.

Need someone who is supporting the 3rd part clients

Candidates Should be from the Transition team . NOT looking for people who are supportiing transition from an operations standpoint but Looking for TRANSITION TRANFORMATION folks.

L5 & 6 : Who have done FTE transition of 500 & above in their career.

Global third party transition experience is a MUST.

Target companies : Capgemini, Genpact, TCS, Cognizant, Hewitt (Now Wipro). Maersk etc

Should be open to Travel (20-30% )

Experience : 9 - 30 Years

No. of Openings : 3

Education : B.Tech/B.E, M.B.A/PGDM

Role : Call Center Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India