Call Center Executive jobs in Hyderabad - Disha Consultant

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  • Senior Opeprations profile for third party call centres process for Mumbai

    Disha Consultant

    1. 9 - 30 yrs
    2. Mumbai, Chennai
    Rs 30,00,000 to 40,00,000 p.a.

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  • Job View 146 Views
  • Applicants Less than 5 Applicants
  • 2019-09-30

Job Description

ITES / BPO / IT (preferred domain - F&A, BSFI and Customer Service experience while other domains can be looked at) Work Experience: • 9+ years of experience in Process Transformation, Process Automation, Operational Excellence, Quality • 13+ yrs of overall experience (Business Process Management /Outsourcing Experience preferable)

Assigned Role:

Key Skills:

• Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background

• Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap

• Should have delivered large scale end-end Process Transformation projects for global clients

• Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions

• Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.

• Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel

Domain : Good HRO background & Telecom billing Background (Either of them .

• Purely OPERATIONs profile (NOT someone who is supporting the technology industry). Need to come from a 3rd party BPO background.

• Need someone who is supporting the 3rd part clients

• Candidates Should be from the Transition team . NOT looking for people who are supportiing transition from an operations standpoint but Looking for TRANSITION TRANFORMATION folks.

• L5 & 6 : Who have done FTE transition of 500 & above in their career.

• Global third party transition experience is a MUST.

• Target companies : Capgemini, Genpact, TCS, Cognizant, Hewitt (Now Wipro). Maersk etc

• Should be open to Travel (20-30% )

Key Skills

  • Operations
  • Call Cente Process

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

3

Education

B.Tech/B.E, M.B.A/PGDM


About Disha Consultant

Disha Consultant, a prominent HR & Placement Consultant in Jaipur has created a milestone in the HR industry for serving clients with impeccable services over the years. We are in the limelight for placing candidates in the most reputed companies and also, providing companies with the best candidates to enhance their manpower. We specialize as a Recruitment Consultant and an Educational Consultant other than delivering Placement Services and Outsourcing Services. We boast of serving these services across a plethora of industries like IT/ ITES, Human Resource, Finance, Sales & Marketing, Retail, Engineering/ Technical, Telecom/ Technology/ ISP, FMCG, Manufacturing / Operations, Export/ Import, Medical/ Health Care, Tour & Travel, Automobile, Constructions, Real Estate and Logistics. We also provide Third Party Payroll Service

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