Phone Banking Officer

Skywings Advisors Private Limited

Job Description-

1-Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.

2-Ensure Out calling is done to Customers for clarifying customer queries on transaction declined due to card control not enabled, 3-Renewal and upgrade customers for welcome call/feature enforcement

4-To ensure that the defined benchmarks on service experience, call handling time, quality etc

5-Parameters are met consistently , including the call productivity standard.

6-To ensure zero defects processing of all customer requests

7-To ensure complete and accurate resolution within the defined TATs.

8-To ensure process compliance as per the set Audit and SQ guidelines.

Experience : 1 - 7 Years

No. of Openings : 15

Education : Any Bachelor Degree

Role : Phone Banking Officer

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India