Phone Banking Officer

Skywings Advisors Private Limited

Profile- Virtual Relationship officer

Industry- Banking

Exp- Fresher or exp in voice process/ BPO can apply

Offered CTC upto - Lacs per annum (Fixed)

Qualification- Graduates ( Any Stream )

Job Description-

-Handling of outbound calls of customers regarding card control

- Clarifications & queries on transactions declined due to card control not enabled

- Renewal and upgrade customers for welcome call/feature enforcement

- Responding to customers with the resolution within the defined TATs

- Answering customer calls within the specified call answer time

- Attempting to delight the customer by striking a relationship and fulfilling needs

- Call back to customers in case of any unresolved queries etc.

- Appropriately escalating cases to the Supervisor.

Experience : 1 - 7 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Phone Banking Officer

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India