IT Support Engineer

Impact HR & KM Solutions

Installing and configuring client computer systems.

Responding to client IT support requests.

Meeting with clients to diagnose software, networking, or hardware issues.

Providing technical support on-site or via remote-access systems.

Offering solutions that meet the needs of the client.

Repairing hardware malfunctions, software issues, and networking problems.

Maintaining good client relations.

Tracking and managing work records.

Compiling job reports.

Work with developers to design algorithms and flowcharts.

Produce clean, efficient code based on specifications.

Integrate software components and third-party programs.

Verify and deploy programs and systems.

Troubleshoot, debug and upgrade existing software.

Gather and evaluate user feedback.

Recommend and execute improvements.

Create technical documentation for reference and reporting.

Develop an initial Implementation plan based on the clients requirements and available resources.

Advise clients on the configuration of the system to support their business practices.

Support clients in working through implementation issues and potential

roadblocks Perform installation and configuration of software.

Working closely with the development teams to integrate the Platform

Creation and Implementation of scripts as per the product/project

customization.

Provide documentation and end-user training for applications.

Providing internal training to the team to ensure proper handshake of knowledge transfer.

Post development monitor and support ERP solution in ships.

IT Support Engineer Requirements:

Bachelors degree in information technology or computer science.

Proven work experience as a technical support engineer.

Knowledge of web services, API, and IP-based protocols.

Experience with scripting languages such as Perl or Shell.

Knowledge of computer hardware and networking systems.

Good time management skills.

Good interpersonal skills.

Ability to troubleshoot

Experience : 1 - 3 Years

No. of Openings : 2

Education : Professional Degree, B.C.A, B.Tech/B.E, M.C.A

Role : IT Support Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India