Customer Support Executive

Omaxive services pvt ltd

Omaxive Technologies is a main IT-BPO specialist co-op that has been engaging customers around the globe to accomplish business change and development through its administrations that lift procedure and operational efficiencies. Based on the a research conducted by the U.S. Small Business Administration (SBA), an independent federal government agency devoted to managing small businesses, small firms represent 99.7% of all employer firms, employ half of all private sector employees, and pay more than 45% of total U.S. private payroll. In turn, small call centers and answering service bureaus control more than 70% of the total number of call center seats in the US. Compared with much larger call center operations, this part of the industry has been mainly untapped in the offshore call center world because of the problems they face outsourcing their operations offshore. Unlike large multinational companies with worldwide expertise and years of experience offshoring, SMEs do not have the same experience and presence in offshore locations. This makes it more difficult for them to offshore their business.