Customer Support Executive for Envent World , Gurgaon

VManpower Service

Take Care of Incoming Phone Calls and Customer Complaint Mails Around the Products and Handle the First Level Problem Solving Over the Phones/mails.

follow the Zoho Solution to Track and Solve Customer Tickets Online and Offline

will Be Measured On the Positive Reviews Generated Online Post Solving Consumer Queries. Maintain Track of the Reviews

must Handle Customer Review and Respond Effectively and Efficiently Across Various Portals Who Gives Us Access to Respond to the Customers Directly

competent in Working with Cross Functional Domains (warehouse-finance-logistics) to Get the Reverse Pick Up Done from the Customer End and Then with the Warehouse Team to Ensure the Product Returns Within the Tat

work Closely with Service Team to Understand & Intimate the Customer About the Issues

generate Weekly & Monthly Reports and Suggest Action Based On That

skills & Abilities - Good Oral & Written Communication Skills to Interact with Customers. Written English Skills are Important.

good Knowledge of Ms Office (word, Ppt & Excel). Excel Skills are Very Critical. Must have Good Business Acumen.

qualification & Experience - Preferably Someone from Technical Background (, Bca )

preferred Sectors (consumer Electronics, It, Banking)

should Be Staying in Gurgaon and Owning Vehicle (preferable)

AMOL

Experience : 2 - 5 Years

No. of Openings : 5

Education : B.C.A, B.Tech/B.E

Role : Customer Support Executive

Industry Type : Advertising / MR / PR / Events

Gender : [ Male / Female ]

Job Country : India