Virtual Care Officer

Skywings Advisors Private Limited

0 - 6 Years
15 Openings
1.5-2.5 Lac/Yr
Bhubaneswar

Key Skills

Voice Customer Care Cold Calling Customer Service Cross Selling Banking Sales Virtual Care Walk In

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Job Description

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in

an enhanced customer experience for bank customers.

Ensure Out calling is done to Customers for clarifying customer queries on transaction declined due

to card control not enabled, Renewal and upgrade customers for welcome call/feature

enforcement

To ensure that the defined benchmarks on service experience, call handling time, quality etc

parameters are met consistently , including the call productivity standard

To ensure zero defects processing of all customer requests

To ensure complete and accurate resolution within the defined TATs.

To ensure process compliance as per the set Audit and SQ guidelines.

; Fresher and experienced both can apply .

Regards

Mohit

Experience : 0 - 6 Years

No. of Openings : 15

Education : Any Bachelor Degree

Role : Virtual Care Officer

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India

About Skywings Advisors Private Limited

Skywings Advisors Private Limited is one of the leading companies based in New Delhi, Delhi operating in placement and recruitment industry. We are offering specialized services in all recruitment disciplines including Legal, Finance, IT, Sales & Marketing, Commercial, Health Care, automobile, Training & Education, Industrial & Warehouse & Construction, IT/Software, E-Commerce & Internet .rnrnWe strive to achieve the same level of understanding you have about your business. To Assuredjob.com that's paramount. But we also bring with us prodigious knowledge of recruitment practice and up to date assessment methods.