Technical Support Assistant - Domestic BPO (Consumer electronic products)

Human Frames

Provide daily support to users of various Products (Majorly Wearables) including answering questions, analyzing problems, and quickly forming solutions to return product to proper operation.

Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.

Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install updates when necessary.

Maintain detailed records of daily interactions with customers, reported issues, Coordination with Service Centre and completed solutions along with any further actions required of management or repair personnel.

Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and completing online assignments provided by Garmin time to time.

Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.

Collaborate with technical staff of Service Centres and Customer to establish goals and objectives for Product Inspection, Repair/Replacement and upgrades.

Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

Experience : 1 - 5 Years

No. of Openings : 3

Education : Any Bachelor Degree

Role : Technical Support

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Female

Job Country : India