Senior Customer Service Executive jobs in Kolkata - ATWEBZ Technologies

Apply Now View All Jobs by this Recruiter

  • Job View 51 Views
  • Applicants Less than 5 Applicants
  • 2019-12-15

Job Description

Job Descriptions : - We are looking for a customer-oriented service representative. A customer care executive , or CCE, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. There work to take calls from the junior CCE and closed the call as a hardcore closer and give good revenue to the company.

Website company we satisfied customers needs and requirments.

We need hardcore closer who can give sales to the company.

we deals with USA and CANADA Clients.

Google listing and add campaign.

Responsibilities : -

1.Manage large amounts of incoming calls

2.Generate sales leads

3.Identify and assess customers needs to achieve satisfaction

4.Build sustainable relationships and trust with customer accounts through open and interactive communication

5.Provide accurate, valid and complete information by using the right methods/tools

6.Meet personal/customer service team sales targets and call handling quotas

7.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

8.Keep records of customer interactions, process customer accounts and file documents

9.Follow communication procedures, guidelines and policies

10.Take the extra mile to engage customers

REQUIREMENTS

1.Proven customer support experience or experience as a client service representative

2.Track record of over-achieving quota

3.Strong phone contact handling skills and active listening

4.Familiarity with CRM systems and practices

5.Customer orientation and ability to adapt/respond to different types of characters

6.Excellent communication and presentation skills

7.Ability to multi-task, prioritize, and manage time effectively

8.High school degree

Key Skills

  • Fluency In English

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

5

Qualification

Any Bachelor Degree


About ATWEBZ Technologies

We offer complete range of web solutions under one roof starting from web design, web development, internet marketing, search engine optimization (SEO), social media
optimization (SMO), PPC, web hosting and domain registering services of any complexity to clients through worldwide.

Learn more...

read more
Apply Now

Similar Jobs



Career Insights For Your Growth