IT Support Analyst / Technical Support Engineer L1

Micro Academy

4 - 10 Years
10 Openings
3.0-5.0 Lac/Yr
Chennai

Key Skills

Desktop Support IT Helpdesk Technical Support Voice Process

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Job Description

Skill Sets and Tasks to be performed: The Subcontractor shall provide qualified resources with excellent communication skills proficient in the following technologies/products.

Operating Systems ( Windows and Red Hat Linux), Microsoft Office 365, BMC Remedy Service Management Suite, HP OpenView, ServiceNow, Chatbot, Sailpoint Identity Access Management (IAM), Sharepoint, Confluence , BlackBerry, VDS/VPN etc. All the resources would have successfully undergone Accent Neutralization Training and proficient to handle phone and chat support.

The routine tasks to be performed by the contracted resources are:

Password Support,Desktop Application Support,Email Support,Remote Connectivity Support,Resolve Network Connectivity,File Restoration,Telecommunication Support,BlackBerry,Good Support, Mainframe SupportAccess Management Support-High Risk Termination / Temporary Disablement

Experience : 4 - 10 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : IT Support Analyst / Technical Support Engineer L1

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India

About Micro Academy

Micro Academy (I) Pvt. Ltd. provides high-end Technical Training and Recruitment Services to a broad spectrum of customers across the globe. We provide training and consultancy across India, Africa and the Middle East