Call Center Operations Manager - Noida Location

Intelact Business Solutions

Dear Jobseekers,

greetings from Intelact Business Solutions!!!

one of a Top University is Hiring Candidates for the Position of call Center Operations Manager for Their Noida Location.

please Find Below the Job Details:

1. Job Location: Noida.

2. Firm: Top University.

3. Designation: Call Center Operations Manager.

4. Shift Day: 5 Days Working.

6: Timing: 9 - 6:00 Pm.

7. Job Description:

Should have experience into BPO Industry with Sales Experience (MUST).

determines Call Center Operational Strategies By Conducting Needs Assessments, Performance Reviews, Capacity Planning, and Cost/benefit Analyses; Identifying and Evaluating State-of-the-art Technologies; Defining User Requirements; Establishing Technical Specifications, and Production, Productivity, Quality, and Customer-service Standards; Contributing Information and Analysis to Organizational Strategic Plans and Reviews.

develops Call Center Systems By Developing Customer Interaction and Voice Response Systems, and Voice Networks; Designing User Interfaces; Developing and Executing User Acceptance Test Plans; Planning and Controlling Implementations.

maintains and Improves Call Center Operations By Monitoring System Performance; Identifying and Resolving Problems; Preparing and Completing Action Plans; Completing System Audits and Analyses; Managing System and Process Improvement and Quality Assurance Programs; Installing Upgrades.

accomplishes Call Center Human Resource Objectives By Recruiting, Selecting, Orienting,

Experience : 3 - 14 Years

No. of Openings : 10

Education : Professional Degree

Role : Telecaller

Industry Type : Education / Teaching / Training / Colleges /Institutes / Universities

Gender : Female

Job Country : India