Technical Support Representative

Toolify Private Limited

Company Name- Bolsterbiz

Technical Support Representative( Remote) Urgent Joiner

Job Location- Remote

Total Experience: 1.5+ years

Experience with US market/SaaS Industry: 1+ year

Salary Budget: Up to 5LPA

What youll do

Customer Experience is a core focus of our company. The CX specialist will also serve as a voice for

our customers by helping our product and tech team design user-centered features and create a

seamless user experience.

Ability to communicate complex technical topics to customers and coworkers of varying

technical skill levels

Triage all inbound tickets through our ticketing system

Answer L1 tickets, and assign others

Diagnose and troubleshoot technical issues, including account setup

Ask customers targeted questions to quickly understand the root of the problem

Talk clients through a series of actions, either via phone, email or chat, until theyve solved a

technical issue

Properly escalate unresolved issues to appropriate internal teams

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Maintain jovial relationships with clients

Preferred Skills and Experience:

Proven work experience as a Support Agent, or similar role

Ability to diagnose and troubleshoot basic and complex technical issues

Knowledge of HTML/CSS

Familiarity with SFDC (must)

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Open to work in Night/Rotational Shifts

Experience : 2 - 3 Years

No. of Openings : 1

Education : B.C.A, B.Sc, B.Tech/B.E, M.Tech

Role : Technical Support Representative

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India