Customer Service Training (10-12 years)

Arth Manpower Consultants

Title: Head of Customer Training and After Sales (Drone and Robotics - Military Division)

Position Overview:

The Head of Customer Training and After Sales is a pivotal leadership role within our

drone and robotics company's Military Division. This position is responsible for ensuring

our military customers receive comprehensive training, exceptional post-sales support,

and unparalleled service for our cutting-edge drone and robotics solutions.

Objective:

To ensuring the success of our clientele from the Indian Armed forces by providing them

with the training and support they need to maximize the benefits of our drone and

robotics solutions while maintaining the highest standards of quality and security.

Key Responsibilities:

1. Strategic Planning: Develop and execute strategies to optimize customer training

and after-sales service for the Defence sector, aligning with the company's

mission and objectives.

2. Customer Training Programs: Create and manage training programs tailored to

meet the requirements of our clients from Defence sector, covering the

operation, maintenance, and advanced functionalities of our products.

3. Technical Support: Oversee and manage a dedicated technical support team

deployed pan India and ensuring prompt and effective resolution of clients

issues and inquiries.

4. Product Knowledge: Stay up-to-date with the latest advancements in drone and

robotics technology to provide expert guidance and support to target audience.

5. Quality Assurance: Implement and maintain rigorous quality control measures

for product assembly, testing, and delivery to ensure the highest standards are

met for military-grade equipment.

6. Regulatory Compliance: Ensure that all products and services we provide,

adhere to Government regulations formulated specifically for Defence Sector

and meet the security protocols and export compliance requirements.

7. Team Leadership: Build and lead a high-performing team, fostering a culture of

excellence, innovation,

Experience : 10 - 12 Years

No. of Openings : 1

Education : Professional Degree, B.Tech/B.E

Role : Customer Service Training

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India