Customer Handling Customer Service Customer Support
Secondary School, Professional Degree, Any Bachelor Degree
obtains Client Information By Answering Telephone Calls; Interviewing Clients; Verifying Information.
determines Eligibility By Comparing Client Information to Requirements.
establishes Policies By Entering Client Information.
informs Clients By Explaining Procedures; Answering Questions; Providing Information.
maintains Communication in the Application.
maintains and Improves Quality Results By Adhering to Standards and Guidelines, Recommending Improved Procedures.
accomplishes Sales and Organisation Mission By Completing Related Results as Needed
responsibilities and Duties
making Outbound Calls to Clients/ Carriers for Follow-up On Documentation for Back Office Work.
capture all the Information in the Online Application.
make the Follow-up Calls.
good Team Player.
follow the Procedure Provided By the Lead.
required Experience, Skills and Qualifications
fluent Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking