You Will Get Involved In A Broad Range Of The Genesys Applications Including Inbound/Outbound Voice, Multi-Media, Open-Media, Gvp And Wfm.
-Key Genesys Skills:
-Genesys Framework, Routing And Reporting
-Genesys Info Mart And Interactive Insi...
Key Skills : o genesys framework,routing and reporting,o sip and gvp,o outbound solution,o genesys wfm,o softphone applications,o third party integration using...
Company: - International Bpo
post:-scheduling and Forecasting Analyst - Wfm
location: - Indore
salary: -up to 3.5 L.p.a
jd:- Candidate Should Be Graduate with 2 + Years of Experience in Bpo Into Scheduling , Forecasting , Billing , Manpower , Pl...
Key Skills : scheduling analyst,forecasting analyst,customer care executive,tech support executive,client relationship executive,scheduling...
Profile: Mission Control Analyst WFM - Teleperformance
Description: profile requires the candidate to be a master in time management and discipline rules based on company policy & business requirements and is capable to drive results carry out his/h...
Key Skills : mission control analyst,business analyst
1. Handling a team of 5 to 7 team leads
2. Operational Management: Managing the floor, adherence to schedule.
3. Knowledge of Work Force Management
4. Analyze past volume and staffing patterns and plan staffing based on the forecast provided by th...
Company: Client of Capricorn HR Consultancy, Leading International BPO
Experience: Relevant experience in respective positions
Real Time Analysts
Key Skills : bpo executive,customer care executive,customer support executive,customer services,inbound calls...
Main Job Tasks and Responsibilities -
- Maintaining daily record of manpower availability on floors
- Preparing Roisters
- Maintaining daily record of Shrinkage, breaks and Leaves
- Highlighting Call landing patterns for effective Training and Te...