WFM Executive jobs in Hyderabad - corporate resources

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  • Job View 9 Views
  • Applicants Less than 5 Applicants
  • 2019-09-30

Job Description

Key Responsibilities:-

• Prepares Daily Reports On Advisors Attendance.

• Must Be Proficient and have Working Knowledge in Excel and Advanced Excel, Macros Etc.

• Reconciles Attendance Daily with Employee Time Sheets Against Schedule and Time In/time Out Reporting.

• Manages Changes to Scheduling to Ensure Adequate Daily Resource Coverage.

• Communicate with Management and Operations Team to Ensure Compliance with Company Standards.

• Maintain Running Report of Attendance Incidents.

• Ensures Hours are Accurately Accumulated and Categorized in a Format Compatible with Company and Department Payroll Procedures.

• Monitor Attendance and Schedule Adherence Along with Login Hour’s Adherence.

• Processes Management Requests for Modifications of Scheduling Events (meetings/training, Etc.).

• Use Accuracy of Schedule Measurements for Continuous Improvement, Including Making Recommendations to Improve Scheduling Efficiency and Team Member Satisfaction.

• Provides Analytical Support for Special Projects.

• Communicates and Work with Staff Members, Management and Human Resources.

• 1.5 to 2 Years’ Experience in Workforce Management, Preferably in Bpo with At Least 150 Employees.

• Bachelor Degree Preferred, or 2 Plus Years Relevant Work Experience.

• Experience with Workforce Management Software (scheduling, Performance Tracking, Reporting)

• Demonstrated Strong Analytical Skills, with Emphasis On Forecasting.

• Ability to Be Highly Organized with An Emphasis On Accuracy and Timeliness.

• Ability to Organize Information and have Attention to Detail and Accurately Follow Procedures.

• Ability to Effectively Communicate Orally and in Writing with Co-workers, Management Team, other Departments, Vendors, and Outside Agencies, Including Being Sensitive to Professional Ethics.

Key Skills

  • Workforce Management

Industry

Call Centre / BPO / KPO

Functional Area

HR / Recruitment / Administration / IR

Number of Vacancy

4

Education

Other Bachelor Degree

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