Mission Control Analyst

Nand Imperial Consulting Pvt Ltd.

0 - 6 Years
2 Openings
2.0-4.0 Lac/Yr
Mohali

Key Skills

Analyst Control Business Analysis Real Time Monitoring Manpower Planning WFM Forcasting Occupancy

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Job Description

Job Description

Profile: Mission Control Analyst WFM - Teleperformance

Description: profile requires the candidate to be a master in time management and discipline rules based on company policy & business requirements and is capable to drive results to carry out his/her duties by undertaking the following tasks effectively.

I would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical glitches, unscheduled absence OR any other I would constantly monitor, track, document and communicate real-time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS. It would ensure the availability of analysts on phones as per the business model requirement. Real-time queue monitoring (RTQM) Intraday reporting (Hourly Interval Reports, Productivity Reports) Client Interaction Would perform other related duties & assignments as required by the Manager.

DESIRED CANDIDATE PROFILE:

Education Qualification Should be a graduate in any stream or pursuing the graduation studies Open to work in rotational shifts as per business requirement. Must have solid customer service skills.

KEY SKILLS:

An MCA must have

A pleasing personality with a professional, positive, service-oriented attitude. Proficient in using MS Office applications (MS-word, Excel) Good Evaluating/Analytical skills and ability to demonstrate reasons for a change. Self-motivated and able to perform efficiently and effectively with minimum supervision. Familiarity with WFM RTQM Tools (Avaya CMS, Genesys CC Pulse, IEX)

Experience : 0 - 6 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Mission Control Analyst

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About Nand Imperial Consulting Pvt Ltd.

Nand Imperial Consulting Pvt Ltd. is a reliable Placement Consultant, which was established in 2010 in New Delhi, India with the aim to provide the best-in-class Training & Development, Domestic Placement, Overseas Placement, Manpower Recruitment, Human Resource Consultant, and Risk Management to bring growth to both the individual as well as the firm. Functional with the resolve and hard work of professional business consultants, technologists, human resource managers and education counselors, we have cemented a strong industrial position because of our flawless services. We aim to provide utmost satisfaction to our clients by making sure that we deliver more than your expectation to make your dreams and ambitions come true by making use of superior technology to source employees and find the right jobs.