Technical Support Associate

Pegalogics

Technical Support Job Summary

We are currently seeking a friendly and highly skilled Technical Support Associate to provide enterprise-level support to our vast customer base. This technician must be able to provide support via phone, web, email, chat, and other channels as needed. Excellence in customer service skills is a must.

Technical Support Job Duties and Responsibilities

Able to demonstrate leadership skills and take ownership of customer issues reported

Commitment, focus, and follow-through needed to see problems through to resolution

Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues

Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction

Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers

Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues

Great written communication skills needed to prepare accurate, clear, and timely reports

Commitment to documenting knowledge in the form of knowledge base tech notes and articles

Technical Support Job Requirements and Qualification

Aptitude for problem-solving

Excellent client-facing/customer service skills

Excellent written and verbal communication skills

Ability to focus and follow-through to resolution

Experience : 0 - 3 Years

No. of Openings : 20

Education : Higher Secondary

Role : Technical Support Associate

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India