Team Leader

Impact HR & KM Solutions

1 - 2 Years
2 Openings
2.3-2.5 Lac/Yr
Nashik

Key Skills

Sales Mac OS Team Management Team Handling Team Leading Floor Management Walk In

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Job Description

Manage a team of individuals working on tele sales/customer support

Resolve customer complaints brought to your attention

Create policies and procedures

Plan the training and standardization of service delivery

Manage inbound and outbound customer calls in a timely manner

Identify customers needs and wants, clarifying information whenever possible

Conduct quality assurance surveys with customers and provide feedback to the team

Gain comprehensive product knowledge to enhance customer support

Maintain a pleasant working environment for your team

SALARY 15K TO 25K + INCENTIVES (DEPENDS ON LAST DRAWN)

EDUCATION - GRADUATE

EXPERIENCE - ATLEAST 1 YEAR IN SALES

Experience : 1 - 2 Years

No. of Openings : 2

Education : Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.A, B.B.A, B.Com, Post Graduate Diploma, M.B.A/PGDM

Role : Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About Impact HR & KM Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and Automobile.Our services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.