The Client Relationship Manager Works Closely with the Sales Team to Manage Relationships with Clients.
duties of the Client Relationship Manager
Building and Maintaining Relationships with Clients and Key Personnel Within Customer Companies.
Conducting Business Reviews to Ensure Clients are Satisfied with Their Products and Services.
Alerting the Sales Team to Opportunities for Further Sales Within Key Clients.
Letting Customers Know About other Products the Company Offers.
Attending Meetings with Clients to Build Relationships with Existing Accounts.
Achieving Client Relationship Targets and Kpis as Set By the Head of Sales.
Working Closely with Account Managers and Sales Consultants.
Escalating and Resolving Areas of Concern as Raised By Clients.
Carrying Out Client Satisfaction Surveys and Reviews.
Monitoring Company Performance Against Service Level Agreements and Flagging Potential Issues.
Updating the Crm and Ensuring Account Managers are Aware of Changes Within Clients.
Passing Leads to the Sales Team and Following Up On Progress.
Liaising with Internal Departments to Ensure Client Needs are Fulfilled Effectively.
background of the Client Relationship Manager
Strong Interpersonal Skills and An Ability to Build Rapport with Customers.
Previous Sales Experience and An Organized Approach to Work.
Hardworking with a Strong Work Ethic.
Previous Experience Working as a Client Relationship Manager or a Track Record of Managing Client Relationships.
Experience : 0 - 6 Years
No. of Openings : 999
Education : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, MD/Medicine Doctor, Post Graduate Diploma, Any Doctorate Degree
Role : Key Relationship Manager
Industry Type : Hotel / Restaurant / Hospitality
Gender : [ Male / Female ]