Looking For Front Office Executive

Citrine Hotel

Handover & Takeover - Log Book with DM's Signature

Ensure you write your presence in Attendance Reg, Log Books and report to DM

Check for the Show Around Rooms, block it and register the same in the log book

Clean the desk & check for the desk tops and the telephones

Organize drawers, keep books in place (Log Book, Complaint Reg, PR Reg, GCC Reg, S A Reg)

Pending issues from the previous shifts

Read log book from previous two shifts & todays ( to do's )

Print arrival, departure, inhouse, VIP/VVIP/Comp//Suites booking lists

Check with housekeeping status of arrival rooms & visit all the arrival rooms personally

Check all check-in info (Welcome letter/envelope/info letter) of the day in case of changes

Check & re-read all complaints of yesterday in 'Complaint Register' to make sure all were resolved

Check VIP/VVIP Amenities - VIP 1-2-3

Inform all depts. Of visits/property tour of the day: To open conf rooms+other restaurants

Prepare brochures + tariff sheets + fact sheets for the visits of the day

File documents in correct files and folders ( Amenities, Check lists, Emails etc.)

Receive and welcome every guests who arrive, give info on hotel + accompany to room

30 minutes after each arrival, call guests in room (by their name) to see if all is ok

To start preparing for tomorrow arrivals: Welcome letters, Amenities vouchers

Make sure there is always someone behind the Desk never leave Desk unattended

Clean up counter, cupboards etc before finishing shift and leaving

Handover & Takeover should be at 15: hrs between morning and evening shift

Re-check the roster to make sure there were no changes made in the duty shift timings

Make sure all is prepared for tomorrows arrivals

Make sure all complaints were resolved & all messages in log book were done

Assist in afternoon briefing and discuss all points

Follow-up of guest complaint + comments (Call all gsts to chk if compl. Are resolved

Update the complaints in the PC without fail

Experience : 1 - 3 Years

No. of Openings : 2

Education : Higher Secondary, Diploma, Any Bachelor Degree

Role : Front Office Executive

Industry Type : Hotel / Restaurant / Hospitality

Gender : Male

Job Country : India