Engagement Associate ( Female ) for the Executive Centre Limited. Chennai

VManpower Service

Engagement Associate

Job Location Chennai.

Ctc- 3 Lakhs

Purpose of the role

As an Engagement Associate in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the face of The Executive Centre for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients.

Daily Operations:

- Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to

guests and potential clients needs or queries - Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear

tone - Responsible for managing the office unit & PABX system setup and requests for all clients - Organizes postage and document courier services, handle mail, incoming & outgoing deliveries - Coordinates conference room bookings, refreshments for meetings and other special arrangements - Handles all secretarial and administrative duties for clients, as requested - Performs check in & check out process for all clients - Conduct up-selling and cross-selling to maximize revenue

- Meet and greet clients in professional and friendly manner - Answer all incoming phone calls in a timely and professional manner

Job Requirements:

- A minimum of two years customer service and administrative experience gained either in a Hotel Front

Desk/Club Floor environment - Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes - Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks - Fluency in English and another mainstream local language, depending on location - Good telephone manner and ability to perform secretarial tasks under deadlines

Experience : 1 - 2 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Engagement Associate

Industry Type : Education / Teaching / Training / Colleges /Institutes / Universities

Gender : [ Male / Female ]

Job Country : India