Virtual Care Officer

Skywings Advisors Private Limited

Customer Interaction & Query Management

Job Role includes :

1- handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)

2-Enquiries & transactions related to the products availed by the customer.

3-Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.

4-Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.

5-Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)

6-Responding to customers with the resolution within the defined TATs.

7-Process the requests as per defined process, while ensuring adherence to the customer authentication process.

8-Answering customer calls within the specified call answer time.

9-Adherence to the defined service delivery standards.

10-Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer.

11-Accurate and complete data capture of the customer issues / complaints in the relative formats.

12- Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.

13-Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card / account details provided by the customer.

Experience : 0 - 6 Years

No. of Openings : 15

Education : Any Bachelor Degree

Role : Virtual Care Officer

Industry Type : Telecom / ISP

Gender : [ Male / Female ]

Job Country : India