Training Manager - Indore / Mohali

Nand Imperial Consulting Pvt Ltd.

DESCRIPTION

Managing Customer Service Training

Monitor & Review Trainers Performance on monthly basis.

Ensuring timely delivery of training batches on floor.

Formulating Training procedures, policies and processes.

Planning and coordinating necessary training on various tools, compliance, policies and procedures to the team members.

Maintain daily training dashboards& calendar every month & planning of training rooms accordingly.

Working closely with the Ops and quality team to use data from floor in training sessions for enhancement of productivity.

Mapping Trainers KPIs to ensure good Training output

Capturing, Measuring and Analysing CSAT and Related Scores to enhance customer experience.

Criteria:

- Should be having BPO experience

-Should be having experience of Managerial level

- Should know the KRA of Manager Training

- Manager Training experience is Mandate

Experience : 2 - 5 Years

No. of Openings : 3

Education : Any Bachelor Degree

Role : Training Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India