Technical Support Specialist jobs in Ahmedabad - Bharja Technologies

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  • Job View 73 Views
  • Applicants Less than 5 Applicants
  • 2020-07-29

Job Description

Bharja Technologies is Looking to Add Experienced Techie to Join Our Technical Support Team, Responsible for Handling the Day to Day Support Requests Servicing Across Multiple Office Locations.

primary Responsibilities:

primary Escalation Point for the Frontline Global Support Team Via Chat, Onsite, or Ticketing System.

in Collaboration with Team Members and It Leadership, Implement Great Support Processes, Procedures, and Documentation Consistent with Standards.

deploy Automated, Self Service Capabilities with Tools like Jira and Crashplan.

identify Opportunities for Business Enablement Through Smart Use of Technology.

develop and Implement Guidelines for the Deployment and Management of Systems and Software.

mentor Junior Team Members.

manage, Support, and Provision Business Application in a Cloud-based Environment.

write Clear, Concise Documentation for Team Members.

evaluate and Recommend New Software Platforms and Services.

actively Participate in and Lead Team On-boarding Training Sessions.

qualifications:

bachelor of Science in Computers or Business Related Field, or Equivalent Work Experience

a Minimum of 3-5 Years of Desktop Support / Engineering Experience

strong Knowledge of Mac Os X System Administration and Applications: Os Configuration, Troubleshooting, and Knowledge of Applications.

expert with Windows Pc Troubleshooting and Application Support.

experience with Administering Google Apps for Business, Including Comprehensive Knowledge of Mail, Calendar, Drive, Docs, and Groups.

working Knowledge of Voip, Videoconference Systems and other Collaborative Technologies.

comfortable with Managing Security and Mail Groups (dynamic / Criteria Based and Static), in Addition to Google and Ad User Account Management.

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

10

Education

Other Bachelor Degree


About Bharja Technologies

Bharja Technologies is established with an intention to create a better IT corporate world and to serve the IT industry. We strictly focus on our core values and principles, together with our technical and managerial skills to ensure that everyone is heard and partnered on their journey to success.

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