Service Desk

Karvy Stock Broking Ltd

Key Responsibilities or activities:

Provide first level contact and convey resolutions to customer issues

Properly escalate unresolved queries to the next level of support

Update customer data and produce activity reports

Walk customers through problem solving process

Follow up with customers, provide feedback and see problems through to resolution

Utilize excellent customer service skills and exceed customers expectations

Ensure proper recording, documentation and closure

Recommended procedure modifications or improvements

Preserve and grow your knowledge of help desk procedures, products and services

Experience : 0 - 2 Years

No. of Openings : 15

Education : M.Com

Role : Service Desk Executive

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India