Looking For Sales & Service Executive

Mahima Consultancy

Main tasks

- Validate quotation and invoice to internal and external customers.

- Coordinate for service contract quotation and purchase order process with order execution team.

- Coordinate sales and service business activities, and ensure proper entries of sales, service, and parts transactions.

- Generate data for monthly/weekly report upon request using CRM data for statistical analysis to support business.

- Provide timely support on pre-sales and service business activities and follow up discussions.

- Coordinate for KYC for customer master and vendor master.

- Coordinate with logistics and finance team follow-up on customer payment/delivery.

- Facilitate internal and external communication and alignment with sales, service and logistics team and relevant stake holders.

Order-to-Cash (O2C)

- Check open order and backlog reports daily to ensure timely processing of customer orders.

- Follow-up on customer orders (new/aging) to ensure timely fulfilment of goods, services, and information to customers. Ensure billings are done and mail/email to customers on a timely manner.

- AR follow up for sales & service with timely report outs.

- Monitor open purchase orders / inbound deliveries from factories.

- Responsible for coordination of last mile equipment/ order delivery & installation assignment to FSE/ ticketing from CIC/coordination with regional managers/ cluster leads for installations.

Customer Service

- Act as first touchpoint of customers for coordinating regional business activities.

- First touchpoint of any customer escalations to be coordinated internally.

- Address queries from sales and customers on stock and shipment of orders.

- Provide professional & high-quality phone call & email support to internal and external stakeholders on a timely basis.

Experience : 3 - 5 Years

No. of Openings : 3

Education : Any Bachelor Degree

Role : Sales & Service Executive

Industry Type : Consumer Durables / Home appliance

Gender : [ Male / Female ]

Job Country : India