responsible for Training, hand holding the team and building
relationship with the distributor/field back office support. He/She
will also be responsible for achieving the sales target and maintain quality
service standards through their teams.
Campaign Management
Weekly review and monitoring the Teams on all running
campaigns
Monitoring and ensuring 80% Login to issuance as per defined
process & TAT
Ensure Processes are adhered to as per TAT.
Quality -Sales Support
Ensure Quality standards in sales support process with efficient
escalation mechanism
Dialer Software support, integration & enhancement
To manage the above for smooth functioning on the floor.
KEY PERFORMANCE INDICATORS
QUALITATIVE Best Practice sharing
Excellent relationship with LG Branch Managers/Field ABH &
RBH along with other support functions
Motivation and team work
System Integration/enhancement for smooth functioning
QUANTITATIVE High number of leads generated
Sales Target numbers achieved
High Conversion ratio
Login to Issuance Ratio
Ensure Persistency and control surrender
PREFERRED CREDENTIALS
COMPETENCIES Ability to interact and gain trust to maintain a mutually beneficial
relationship.
Ability to comprehend, capture as well as interpret team skills
and problems
Ability to manage difficult situations both
Experience : 4 - 8 Years
No. of Openings : 5
Education : Any Bachelor Degree
Role : Cluster Business Manager
Industry Type : Banking / Financial Services / Stock Broking
Gender : [ Male / Female ]
Job Country : India