Application Support

MocDoc

0 - 3 Years
4 Openings
1.0-3.0 Lac/Yr
Chennai

Key Skills

Excellent Communication Skills Positive Attitude Coachable And Smart Accountable

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Job Description

Should be able to understand enterprise software application and mobile apps quickly.

Flexible to do implementation of software and training customers on need basis

Should be proactive in identifying different use cases of features

Manage large amount of incoming calls and should identify & asses customer's needs to achieve customer satisfaction.

To perform thorough review of closed support cases on a weekly basis to measure process compliance

Customer orientation and ability to adopt /respond to different types of customers.

Ability to recognize ineffective customer service interaction, identify gaps in quality of service and drive initiatives to improve service quality.

Ability to effectively prioritize and execute tasks to meet competing deadlines

(preferably from healthcare domain)

Required Languages:

Hindi / Kannada / Malayalam/Telugu

Experience : 0 - 3 Years

No. of Openings : 4

Education : B.Tech/B.E, M.B.A/PGDM

Role : Application Support Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India

About MocDoc

Make Calls and Fix Demo Appointments.
Updating all Communication in Crm On a Daily Basis
Follow Up E-mails, Social Network, What's App Messages
Using Social Network, other Resources, Google Etc, to Source New Clients and Making
initial Calls to Them.
Build a Relationship with New and Existing Clients
Willingness to Learn New Technologies
to Prepare the Database Based On the Research.
to Prospect By Calling the Filtered Leads