there is Lucrative Opportunity for Quality Analyst in Maven Infotech
screens Incoming and Outgoing Calls to Ensure Quality Customer Service, and Adherence to the Policies and Procedures of the Organization....
-Verifying and closing calls
-Identify, research, and resolve customer issues using the computer system.
-Recommend process improvements.
-Perform customer verifications
-Organize workflow to meet customer time frames
Define, gather, and report on metrics tied to quality assurance.
Be able to suggest and implement creative ideas to make the overall testing and QA process more efficient and products more robust, including automation, load and performance testing, ...