Energos Technologies Pvt. Ltd. Mumbai, Maharashtra

deal with customers over telephone or electronically respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource record details of inquiries, comments and complaints record details of actions taken prepare and distribute customer activity reports communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service processdeal with customers over telephone or electronically respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource record details of inquiries, comments and complaints record details of actions taken prepare and distribute customer activity reports communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process