Technical Support Analyst jobs in Bangalore - Great Digit Solution

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  • Job View 76 Views
  • Applicants Less than 5 Applicants
  • 2020-09-02

Job Description

Must L Haves:

1. Bachelor Degree Mandatory,

2. 5+ Years.

3. Need To Be From A Contact Centre Enviornment Or Need To Know Troubleshooting Of Voip Or Verint Products Exposure. They Will Train Them On Verint Voip Troubleshooting

4. Voips Are Configured On Windows Os, They Need To Troubleshoot Here.

5. They Will Be Asked Questions On Database And Sql

6. Should Be Okay To Work In 4Am To 2Pm Shift. This Is An Australian Shift And Will Handle Customer From This Region.

7. Comm Has To Be Clear And Excellent.

8. Incident Or Tickets Handling Experience.

Job Title - Technical Support Analyst (002)

Location - Bangalore

Experience - 5+ Years

Ctc- Upto Max12 L (Based On Experience)

Notice Period - 60 Days

Roles & Responsibilities :-

Function As Primary Customer Contact For All Incoming Calls/Issues And Assigned Customer Cases By Providing Telephone, Web, And Email Based Technical Support For Products Within Verint'S Product Suite.

Ensure The Highest Level Of Communication With The Customer And Meeting All Defined Service Level Agreements (Slas) While Analyzing, Troubleshooting And Resolving Issues For Customers And Partners. Responsible For Providing Regular Updates With Respect To Progress Of Each Incident, And Quickly Providing High Quality, Creative, And Timely Solutions In A Professional Manner While Meeting Defined Customer Service Goals.

The Technical Support Analyst Communicates In Both A Verbal And Written Format Directly With VerintS Customer Contacts And Will Facilitate Communications With Other Members Of The Verint Organization (Sales, Services, And Product House, Etc.) As Is Necessary In The Course Of Problem Resolution.

Technical Guidance May Be Provided By A Senior Product Support Engineer And/Or Technical Lead. May Collaborate With, Or Provide Guidance To, Other Members Of The Team.

This Role Works Under The General Supervision Of A Manager And/Or Team Leader.

The Technical Support Analyst Will Be Responsible To Do Week

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

5

Education

Other Bachelor Degree


About Great Digit Solution

Great Digit Solution has gained the high opinion of job seekers and employers alike by corresponding the right people with the right employers, being a recruitment manpower driven business, we understand the meaning of synergy. We believe in placing talented people in the right positions, is the key to attaining outstanding business and career development. Great Digit Solution has gained a significant network of contacts and a database of value Candidates, which has been generated through networking, referrals and advertising across a wide range of media,. Getting the right candidates at the right time is every HR Managers dream. These visionaries at the helm are the driving force in the company’s march to the future.

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