team leader (Full Time)

Vsharp Talent Solutions

Team Leader Operations

Preferred Background

2 years of experience in Inbound Contact Centre industry

Experience in Inbound banking domain is must

Eligibility Criteria

Candidate must be Bachelors Degree in any stream

Experience of at least 2 years in a Contact Centre/Call Centre as TL, or in direct selling/ telemarketing in the service industry (Fresh candidates CANNOT be considered).

Minimum 12 months of experience with Conneqt business Solutions

Experience in Inbound customer care and experience in banking would be added advantage

Employee with 12 months and above with > 4 rating in last 6 months with 1A grade can apply

Added advantage for the candidate trained on COPC (HPMT) management trainings

Ability

Able to communicate confidently and politely, with good speaking skills.

Effective problem-solving and decision-making skills.

Knowledge of Bank's products & processes along with detailed knowledge of Bank products, their uniqueness, comparison to competitors etc.

Knowledge on Microsoft Office suite Presentation / Excels

Refined ability to delegate responsibilities and provide leadership and training to key personnel

Advanced written and verbal communication skills

Possession of key competencies, including conflict management, business negotiation, organization and decision-making

Job Description

Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks, client requirement and higher management expectations

Collaborate with heads of other units to develop best practices for successful banking operations

Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets

Knowledge on basics of WFM practices for better utilization and to adhere workforce requirement

Knowledge on QMS , ISO , ISMS & Other policies applicable for banking industry & BPO

Awareness of basic operational metrics and verbiage to handle Day to day operational activity

G

Experience : 2 - 8 Years

No. of Openings : 8

Education : Any Bachelor Degree

Role : Bpo Team Leader

Industry Type : Recruitment Consulting / Staffing Services

Gender : [ Male / Female ]

Job Country : India