Patient Care Executive jobs in Mumbai - Aditya Jyot Eye Hospital

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  • Job View 14 Views
  • Applicants Less than 5 Applicants
  • 2019-05-14

Job Description

• Monitoring the guest’s health care touch points of all the core survey units named :

In-Patient, Out-Patient, Personalized Health Check & Post Discharge operations by comparing the NPS, Satisfaction & Loyalty dashboard percentages.

• Solely responsible for the “Voice Of Customer”(VOC) a Gateway in which the customers register their Complaints, Compliments and Suggestions for the betterment of the Organization.

• Associated with all the departments to resolve the customer complaints as well as to share the compliments received pertaining to any particular staff or department within a stipulated period of time.

• Responsible for Registrations, Admissions / Check-Ins, Appointment Booking and other enquiries for guests.

• Engaging with patients during IP rounds to understand further improvements if any and raise it to the concerned departments for resolution.

• Able to work unsupervised and take relevant action where appropriate in a professional manner, communicating effectively with patients, relatives and members of the Health Care Team, providing assistance and information where appropriate.

Industry

Medical/Healthcare

Functional Area

Medical / Health Care / Hospitals

Number of Vacancy

1

Education

Other Bachelor Degree, Post Graduate Diploma


About Aditya Jyot Eye Hospital

Work with external agency as required by CMD.
Co-ordinate with other Departments and give necessary reports to CMD.
Reminding of birthdays, wedding anniversaries to CMD and sending greeting cards/bouquet/gifts as instructed by CMD. -
To Schedule and handle CMD’s International & National Travels Plans –
Booking for Air/ Rails Tickets / Hotels etc. and keep CMD. Updated and remind CMD about the same. Similarly inform of CMD’s Travel Schedule to concerned

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