Opd Executive /manager

Aditya Jyot Eye Hospital

Monitoring the guests health care touch points of all the core survey units named :

In-Patient, Out-Patient, Personalized Health Check & Post Discharge operations by comparing the NPS, Satisfaction & Loyalty dashboard percentages.

Solely responsible for the Voice Of Customer(VOC) a Gateway in which the customers register their Complaints, Compliments and Suggestions for the betterment of the Organization.

Associated with all the departments to resolve the customer complaints as well as to share the compliments received pertaining to any particular staff or department within a stipulated period of time.

Responsible for Registrations, Admissions / Check-Ins, Appointment Booking and other enquiries for guests.

Engaging with patients during IP rounds to understand further improvements if any and raise it to the concerned departments for resolution.

Able to work unsupervised and take relevant action where appropriate in a professional manner, communicating effectively with patients, relatives and members of the Health Care Team, providing assistance and information where appropriate.

Experience : 2 - 5 Years

No. of Openings : 1

Education : Any Bachelor Degree, Post Graduate Diploma

Role : Patient Care Executive

Industry Type : Hospitals / Medical / Healthcare Equipments

Gender : [ Male / Female ]

Job Country : India